Privacy Policy

Introduction

Welcome to RO Visuals. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share and protect information when you use our website and services, in compliance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

RO Visuals is a property photography business based in Essex, United Kingdom. If you have any questions about this Privacy Policy or our data practices, you may contact us at:

  • Email: reece@rovisuals.co.uk

  • Postal address: RO Visuals, Rayleigh, Essex - full address provided upon booking

2. Information We Collect

We collect information that you provide directly to us when enquiring, booking or communicating with us:

  • Personal identifiers: your name, email address, phone number

  • Service details: property address, booking requirements, pricing preferences

  • Communications: messages, emails and any additional information you share with us

  • Website usage data: anonymised information via standard cookies and analytics (see Section 6)

We do not collect special category data (race, religion, health, etc.) unless you voluntarily provide it, and we will only hold it with explicit consent.

3. How We Use Your Information

We use your information lawfully under these bases: contract performance, legitimate interests, consent, and legal obligation. Specifically to:

  • Arrange and deliver your photography, drone, video and floor‑plan services

  • Process bookings, confirm appointments and send service updates

  • Send service‑related emails (you may opt out any time)

  • Respond to your enquiries and provide customer support

  • Comply with legal, tax and accounting obligations

  • Improve our website and service offering

We will never send you unrelated marketing emails without your explicit opt‑in consent.

4. Who We Share Your Information With

We never sell your personal data. We may share it only where necessary:

  • Service providers who help operate our website, email and editing tools — bound by strict data protection agreements

  • Lawful requests where required by UK law, courts or regulators

  • Authorised only with your clear consent for any other purpose

5. Data Security & Retention

  • All data is held securely and accessed only by authorised personnel

  • We keep your personal data as long as needed to fulfil the service and comply with legal retention periods (typically 6 years for tax/contract purposes; anonymised analytics indefinitely)

  • Photographs and property imagery are retained unless you request removal, subject to legal obligations

6. Cookies & Analytics

Our website may use standard cookies to improve your experience and measure usage. You may disable them in your browser settings at any time. We may use anonymised analytics to understand website performance — no personal data is identified or sold.

7. Your Rights (UK GDPR)

You have the right to:

  • Access a copy of the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion where no legal obligation prevents it

  • Restrict or object to how we process your data

  • Data portability — request your data in a reusable format

  • Withdraw consent at any time, where consent was the legal basis

To exercise any right, simply contact us using the details above. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at any time.

8. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies before interacting.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights:

Email: reece@rovisuals.co.uk

Location: Essex, United Kingdom